Privacy Policy

Mandatory Insects is a New Zealand based online supplier of feeder insects and related products. This Privacy Policy explains how we collect, use, store, and share personal information when you use our website, contact us, or place an order with us.

This policy is intended to help you understand our privacy practices and your rights under the New Zealand Privacy Act 2020.

Depending on how you interact with us, we may collect your name, email address, phone number, delivery address, billing information, order details, shipping selections, and the content of messages you send to us through our website or by email.

When you place an order, payment information is processed through Stripe. We may receive transaction-related details needed to confirm and support your order, but we do not store full payment card numbers on this website.

Some technical information may also be generated when you use the website, such as browser or device information, IP address, and basic request or error data made available through our website hosting, security, or payment service providers.

We collect personal information so we can respond to enquiries, process orders, arrange shipping or pickup, provide customer support, keep business records, protect against fraud, and operate and improve our website and services.

If we do not receive the information needed to process an order or respond to a request, we may be unable to complete the order, arrange delivery, or provide the support you asked for.

We usually collect personal information directly from you when you submit a form, contact us, add information during checkout, or otherwise communicate with us.

In some cases, service providers involved in payment processing, fraud prevention, hosting, or order support may provide us with information connected to your transaction or enquiry where that is necessary to complete the services requested.

We may share personal information with service providers that help us operate the website and fulfill orders. This can include Stripe for payment processing, website hosting or technical service providers, and delivery or logistics providers where needed to complete your order.

We may also disclose information where required by law, where it is reasonably necessary to protect our rights or customers, or where you otherwise authorise us to do so.

Some of the service providers we use may store or process personal information outside New Zealand. This may include payment, hosting, or technical support providers. Where we use those providers, we expect them to handle personal information consistently with applicable privacy and security obligations.

We take reasonable steps to protect personal information against loss, unauthorised access, misuse, or disclosure. However, no internet transmission or electronic storage method is completely secure.

We keep personal information only for as long as it is reasonably needed for the purposes for which it was collected, including handling orders, customer support, business record-keeping, and meeting legal or accounting obligations.

Under the Privacy Act 2020, you may ask for access to personal information we hold about you and request correction if you believe it is inaccurate. To make a request, please contact us using the details below.

If we are unable to make a requested correction, you may ask us to attach a statement of correction to the information where required by law.

If you have a privacy question or concern, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may be able to contact the Office of the Privacy Commissioner in New Zealand.

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal obligations. The updated version will be posted on this page and will apply from the date it is published.