Terms of Service

These Terms of Service apply when you browse this website, place an order with Mandatory Insects, or contact us about our products or services. By using this website, you agree to these terms to the extent they apply to your use of the site and any order you place.

Mandatory Insects is a New Zealand based online supplier of feeder insects and related products. If you have any questions about these terms, please contact us before placing your order.

All orders are subject to product availability, confirmation of price, and acceptance by us. Adding an item to your cart does not reserve stock, and we may decline or cancel an order if stock is unavailable, pricing is clearly incorrect, or we cannot reasonably fulfill the order.

If we cancel an order after payment has been authorised, we will arrange a refund of the amount paid for the affected order or item.

All prices displayed on this website are in New Zealand dollars unless stated otherwise. Delivery charges are added during checkout based on the shipping option selected for the order.

Payments are processed through Stripe. We do not store full payment card details on this website. Your payment is subject to Stripe's terms, systems, and fraud prevention processes.

We currently offer delivery options within New Zealand, including Auckland, rural delivery areas, the North Island, and the South Island, together with pickup by request where available. Delivery estimates provided at checkout are indicative only and can be affected by courier performance, rural delivery schedules, weather, or other factors outside our control.

You are responsible for providing accurate delivery information. We are not responsible for delays, extra costs, or failed delivery caused by incorrect address details or a failure to collect an order when delivery or pickup has been arranged.

Nothing in these terms is intended to limit or exclude any rights you may have under New Zealand law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 where those laws apply.

If a product does not meet applicable consumer guarantees, please contact us as soon as reasonably possible so we can assess the issue and work with you on an appropriate remedy. Remedies may include replacement, refund, or another solution required by law depending on the circumstances.

We are not required to provide a refund or replacement if you change your mind, order the wrong product, or cause the issue through misuse, incorrect storage, delay in raising the issue, or failure to follow any reasonable care instructions.

You agree to provide current, complete, and accurate information when placing an order or contacting us. You must use this website lawfully and must not interfere with its operation, attempt to access restricted systems, or misuse any content or functionality provided on the site.

You are responsible for ensuring that the products you order are suitable for your intended use and for complying with any laws, regulations, or animal welfare obligations that apply to your use of those products.

Unless otherwise stated, the content on this website, including text, branding, graphics, images, and layout, is owned by Mandatory Insects or used with permission. You may view the site for personal and lawful business purposes, but you must not reproduce, republish, or commercially exploit site content without prior written permission.

To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss arising from your use of the website or any delay or failure outside our reasonable control. This includes delays caused by payment providers, hosting providers, or couriers.

Where the law does not allow a limitation or exclusion of liability, that limitation or exclusion does not apply.

We may update these terms from time to time by publishing the revised version on this page. The updated terms apply from the date they are published unless stated otherwise.